Should You Invest in AI for Service Automation?

Should You Invest in AI for Service Automation?

Artificial intelligence (AI) technology has evolved to the point where companies can effectively use it for customer service. In fact, the second most common use of AI right now is in service automation. In our near future, it’s likely that around 85% of all customer service interactions without a human customer service representative (CSR).

5 Data Visualization Best Practices for Actionable Insights & User Adoption

5 Data Visualization Best Practices for Actionable Insights & User Adoption

Sophisticated, mature data visualization understanding takes time for most business intelligence analysts to achieve. One of the most important factors to keep in mind is data visualizations are intended to engage users and deliver true insights for greater business transparency. These actionable take-aways, lessons, and “ah-ha!” moments are the lynchpin for successful deployment and ROI.

Demystifying Machine Learning and Predictive Analytics

Demystifying Machine Learning and Predictive Analytics

One of the most powerful steps organizations can take today to modernize their business intelligence (BI) capabilities is integrating predictive analytics. Predictive analytics is a practice that encompasses a variety of statistical techniques that analyze current and historical facts to make predictions about future or otherwise unknown events.

Speed to Insight via Tableau Prep: Analysis of Florida Public School Data

Speed to Insight via Tableau Prep: Analysis of Florida Public School Data

While Tableau has made continuous improvements over the years in Tableau Desktop’s ability to connect to, reformat, and integrate data, Tableau Prep combines those capabilities – and more – in a more robust, visual, and easy-to-use package. To understand how Tableau Prep can help you quickly and confidently combine, shape, and clean your data, we walked through a case study in the context of recent school performance, enrollment, staffing, discipline, crime rates, and other factors surrounding the Parkland school shooting in Florida on February 14th, 2018.

Evaluating Performance for Cloud Data Warehousing, Part 5- Conclusion

Evaluating Performance for Cloud Data Warehousing, Part 5- Conclusion

Many decision makers who are responsible for the quality, security, and accessibility of business data today are faced with the following question: is now the time to invest in a cloud data warehouse? In this conclusion to a 5-part “how to” blog series, VP of Product Delivery Josh Dodge provides a quick recap to review key steps needed to make educated financial decisions when migrating to the cloud.

Why We Need to Think Differently About the Data Lake

Why We Need to Think Differently About the Data Lake

The term data lake has become a catch-all for any data management concept that doesn’t fit into data warehousing, and unfortunately, it gets a bad rap when the Big Data BI strategies it can support may not live up to their potential. Gartner estimates that 85% of Big Data projects fail, and according to Gartner's Nick Heudecker, “The problem isn't technology.”

Putting Patients First: How Data is Helping Payers Revolutionize Healthcare

Putting Patients First: How Data is Helping Payers Revolutionize Healthcare

Despite its complexity, data in modern healthcare comes down to something we all learned in kindergarten: Sharing is good. Data sharing is the common thread running through every interaction between patients, providers and payers, uniting them in a value-based approach that has potential to lower healthcare costs, improve healthcare quality and outcomes, and create a more patient-centered care experience.